your device is having problems with your work or school account

TPM Cleared – “Your device is having problems with your work or school account” Error and Resolution

Issue

After clearing the TPM on a device, the BitLocker recovery prompt appeared at the next boot. After entering the recovery key, the device booted successfully. However, when signing in, the following message appears:

“Your device is having problems with your work or school account.”

Resolution

Follow these steps to resolve the issue:

1. Sign in as an Administrator
   • Log in to the device with an administrator account.
   • Open Command Prompt (CMD) as administrator.
2. Check Current Status

   dsregcmd /status
   

3. Force AAD Recovery

   dsregcmd /forcerecovery
   

4. Sign in to Start Recovery
   • After running the recovery command, you will be prompted to sign in with your Microsoft 365 credentials to start the Azure Active Directory (AAD) recovery process.
   • Sign in with normal user credentials.
5. Check Device Enrollment Restrictions
   • Ensure that Device Enrollment Restrictions are not enabled in Intune or Azure AD.
     If restrictions are active, you may encounter the following error:

     80180014 | DeviceNotSupported
     

6. Follow On-Screen Instructions
   • After some time, a message will appear indicating the process is nearly complete. Follow the on-screen instructions to finish the recovery process.